I am a very detail-oriented, efficient and organized professional with experience in Bookkeeping and Proofreading. I possess strong analytical and problem solving skills, with excellent results.I am also resourceful in the completion of projects and effective at multi-tasking. Lastly I have prior experience as a pet groomer/sitter and have volunteered at The Homestead Shelter, YMCA, and National Leadership Conference.
Show more Bookkeeper/Dispatcher overseeing 21 Installation Technicians and two Sales Reps. Received calls from customers with system issues, created 20-30 daily service tickets through online ticketing system, collected payment from customers, dispatched technicians to site and kept in radio contact to confirm job status, followed up with customer after completion of job to ensure satisfaction. Familiar with a 24/7 on call rotation to provide excellent customer service at all times of the day.
Show more In charge of corporate housing accounts payable, heavy internet sourcing, wire transfers and data entry. Prepared weekly confidential sales reports for presentation to management. Scheduled client appointments and maintained up-to-date confidential client files. Managed an on call rotation to provide 24/7 support to all clients.
Show more Promoted from Tech Support to Mentor managing 20-25 employees. Responsible for troubleshooting 100-150 incoming calls from users and generating an activity report and action tickets in regards to various website and software technical errors in order to proceed with their shipping needs. Assisted in doing in-person support calls and built customer loyalty by placing follow up calls for customers who reported software issues.