• Quality Assurance and Reporting Specialist
    GTECH Corporation
    Apr 2006 - Jun 2008 | Austin, TEXAS

    Show more - Received Gold Award for assistance with major phone system billing issue for Texas EBT that resulted in millions of dollars in savings to GTECH - Created invoices for sub-contractors providing service to the company - Performed Quality Assurance analysis on calls received by customer service reps at our call center - Stepped into business reporting position with no training when employee left the company; succeeded in completing reports on time, avoiding breach of contractual agreement with and steep penalties from our customers

  • Instant Ticket Specialist
    GTECH Corporation
    Jun 2008 - Aug 2009 | Austin, TEXAS

    Show more - Received Silver Award for my assistance with writing automated distribution database model and supporting documentation for the Lottery of the state of Texas - Placed regular daily orders on a two-week cycle for 2000+ retailers; responsible for maintaining adequate inventory levels - Assisted Lottery Sales Reps with maintaining instant ticket inventory for all stores in a portion of Irving and Tyler areas. - Answered calls requesting replenishment ticket orders

  • Senior Administrative Assistant
    GTECH Corporation
    Aug 2009 - Nov 2012 | Austin, Texas

    Show more Employed at this company though March 2013 - Received Silver Award for adaptability and for service over and above requirements - Wrote, edited, and designed the site (Texas) newsletter using Microsoft Publisher - Provided administrative support to 200+ Program Manager, Project Managers, and Engineers - Arranged travel for all supports using AXIOM (American Express) website - Processed, reviewed, and approved expense reports and created purchase requisitions using SAP - Paid all invoices for services used at the site location - Organized all corporate events; purchased items using corporate card and maintained purchase logs - Managed conference room calendars and meetings in Outlook - Managed office supply inventories and replenish, as necessary, using the Office - Maintained building seating chart in Microsoft Visio and facilitated data and voice set-up for new/transfer employees - Frequently sent out communications to various distribution lists - Created entries for and maintained SharePoint portal for the facility

  • Owner
    Austin Mobile Concierge
    Oct 2012 - Nov 2012 | Austin, Texas

    Show more I CURRENTLY OWN THIS COMPANY - Provide Personal Assistant Services - Provide Virtual Assistant/Business Office Services - Provide Errand and Courier Services such as Prescription Pick Up, Dry Cleaning and Laundry Pick Up, Shipping, Grocery Shopping, and Mailing Services - Provide Event Planning/Vendor Management Services - Provide Travel and Vacation Planning Services - We provide just about service you may need in an effort to give you back the gift of time!