Show more • Facilitated residents with activities of daily living providing comfort and care. • Informed, supported and advised patient’s family members regarding schedule and activity decisions, including the importance of those decisions, and how it can reduce the progress of their condition. • Cleaned and organized multiple facility sections beyond standards. • Adapted quality in documentation and organization of patient records, ensured all incoming calls were answered in a timely manner and managed incoming fax documents. Seasoned user of Microsoft Word, Excel and PowerPoint. • Presented potential residents with a tour of the facility. Introduced current patients, explained day-to-day activities, explored all facilities offered. Also, coordinated arrangements, provided information about expenses and types of services, and communicated solutions to all questions. • Answered and directed phone calls, as well as assisting and coordinating the transfer of residents, and providing all necessary medical records for their care.